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SHIPMENTS AND RETURNS

SMALL PACKAGE SHIPMENT

Small packages are sent via royal mail as Second Class Recorded and come with a tracking number, so you can see when you item is dispatched. We normally ship the same working day if your order is placed and paid for before 2PM. We may be able to send your parcel same working day if ordered after this time but we cannot guarantee this.

If your item does not turn up after 14 days we can place a lost item request and send another parcel out to you.

LARGE PACKAGE SHIPMENT

Large packages are sent via UK Mail Next Day and also dispatched same working day if ordered before 2PM. Depending on when UK mail pick up the collections, we can send parcels out up until around 4PM but this is not a guarantee.

All parcels are insured and tracked so if your item does not turn up within 48 hours we can check with the shipping company and get you another one sent out.

Lost parcels will be dealt with at our end so you don’t need to worry about talking with the courier companies, send us an email and let us do the hard work for you.

COLLECTION

If you would like to collect your item from us we will need 48 hours notice. please give us a ring before ordering as we will take the order over the phone for items that you wish to collect.

RETURNS

If an item you have received is damaged or incorrect please call us or send us an email with the nature of the problem within 24 hours of item receipt. This will enable us to get you a replacement product as soon as possible.

Depending on the nature of the problem we will get our couriers to pick the item back up from you. If the broken item was sent via royal mail, we will need you to return the item to us via royal mail, we can then offer a refund to the total of the shipping cost or offer discount on your next purchase.